Privacy Policy

1. Introduction

East Homes Estates (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. About Us

East Homes Estates is an ARLA-accredited estate and letting agency specialising in East London and surrounding areas. Our registered office address is: 558 Commercial Road, Limehouse, London, E14 7JD, United Kingdom.

For any data protection queries, you can contact us by telephone at +44 20 3475 1960 or via email at info@easthomesestates.co.uk

3. Information We Collect

We collect and process the following types of personal data:

  • Identity Data: including name, title, date of birth
  • Contact Data: including address, email address, telephone numbers
  • Financial Data: including bank account details, payment card details
  • Transaction Data: including details about payments to and from you
  • Technical Data: including internet protocol (IP) address, browser type and version
  • Profile Data: including your interests, preferences, feedback and survey responses
  • Usage Data: including information about how you use our website and services
  • Marketing and Communications Data: including your preferences in receiving marketing from us

4. How We Collect Your Personal Data

We collect personal data through various means, including:

  • Direct interactions: You may provide us with your personal data when you enquire about our services, register on our website, or correspond with us.
  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
  • Third parties: We may receive personal data about you from various third parties, such as credit reference agencies or fraud prevention agencies.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

6. Data Sharing

We may share your personal data with:

  • Service providers acting as processors who provide IT and system administration services
  • Professional advisers including lawyers, bankers, auditors and insurers
  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

7. International Transfers

We do not transfer your personal data outside the UK. However, if such a transfer becomes necessary, we will ensure that it complies with UK GDPR requirements for international data transfers, including the use of Standard Contractual Clauses or other appropriate safeguards.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These measures include:

  • Encryption of sensitive data
  • Access controls and user authentication
  • Regular security assessments and penetration testing
  • Staff training on data protection and security

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

You can exercise any of these rights by contacting us using the details provided in Section.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [https://easthomesestates.co.uk/cookie-policy/].

12. Changes to This Privacy Policy

We keep our Privacy Policy under regular review and will place any updates on this webpage. This Privacy Policy was last updated on 01-01-2025.

13. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details in Section 2. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

By using our services, you acknowledge that you have read and understood this Privacy Policy.

East Homes Estates
558 Commercial Road, Limehouse, London, E14 7JD, United Kingdom
Telephone: +44 20 3475 1960
Email address: info@easthomesestates.co.uk
Website: https://easthomesestates.co.uk/